How Can We Help?
Find answers to common questions about our products, warranty claims, wholesale opportunities, and purchasing policies. If you don't see what you're looking for, reach out to our team directly.
Warranty Claims
If you've received a faulty device, you can submit a warranty claim. Our team reviews each case and responds within 48 business hours.
Submit a Claim →General Inquiries
Questions about products, orders, or anything else? We're here to help with straightforward answers and guidance.
Get in Touch →Wholesale Inquiries
Interested in stocking Lost Mary products? Contact us for wholesale pricing and availability information.
Wholesale Info →Product Information
All prefilled kits and pods contain 20 mg nicotine salt with a 2 ml liquid capacity. Browse the shop for full product details and flavor options.
Browse Products →Important: These products are not intended for minors under 18, pregnant or breastfeeding women, individuals with cardiovascular problems, people with seizure disorders, or anyone who should avoid tobacco or nicotine products. Age verification is required for all purchases.
Email: info@lostmarypro.com
Hotline: (831) 245-3459
Address: 380 Birch Bark Dr, Brick, New Jersey (NJ), 08723
Our support team understands that a great vaping experience goes beyond the product itself. That's why we've built a comprehensive help center designed around the needs of both new and experienced vapers alike. From understanding the differences between our disposable models and prefilled pod systems to finding the right nicotine strength and flavor profile for your preferences, we aim to make every interaction straightforward and helpful. Whether you're curious about the performance of a specific device, need guidance on proper usage, or simply want to learn more about the range of options we offer, our team is dedicated to providing clear, practical answers that help you get the most from your Lost Mary experience.
We believe in standing behind the quality and innovation of every product we produce. Our commitment to delivering exceptional devices extends to how we handle customer support and product care. If you encounter any issues with your device, our team works diligently to resolve them promptly and fairly. We also welcome feedback from our community of vapers, as your insights help drive the continuous refinement of our designs and flavors. Whether you're exploring our popular fruit-inspired options or curious about what's new in our lineup, we encourage you to reach out with questions, suggestions, or concerns. Our goal is simple: to ensure every interaction with our brand feels supportive, responsive, and genuinely helpful.